Refund Policy

Transparent and equitable refund guidelines for your assurance

Introduction

At CommonsSquare, we recognize that plans may change, and we are committed to offering clear and straightforward refund procedures. These terms detail the specific conditions under which refunds for yacht charter services are granted.

Please examine the following terms attentively prior to booking. By reserving a charter with CommonsSquare, you are consenting to and accepting these refund conditions.

Standard Cancellation and Refund Timeline

More than 72 Hours Prior to Charter

100% Refund

Qualifies for: Full refund excluding transaction fees

Processing Duration: 5-7 business days

Transaction Fee: €50 for credit card payments

Requirements: Must be submitted in a written request via email or phone

24-72 Hours Before Charter

50% Refund

Qualifies for: Half of the overall cost of the charter

Processing Duration: 7-10 business days

Transaction Fee: €25 subtracted from the refund amount

Requirements: A legitimate reasoning is necessary; administrative costs are to be considered

Less than 24 Hours Prior to Charter

No Refund

Qualifies for: There are no refunds available

Exception: Cases of emergency might be taken into account

Alternative: Charter credit might be given at the discretion of the management

Requirements: Proof is required for emergency situations

Cancellations Due to Weather

Our Assurance Regarding Weather

Your security is our utmost concern. Should the conditions be categorically unsafe for charter operations as determined by our certified captain, we propose several alternatives:

  • Complete Refund: If rescheduling isn't feasible, a full refund is provided
  • Reschedulement: Change your charter to an upcoming available slot without additional fees
  • Charter Credit: A voucher valid for one year from the date of the original charter

Weather Evaluation Procedure

We consider the following in our weather evaluation:

  • Analysis of wind direction and speed
  • Assessment of sea conditions and wave height
  • Precipitation and visibility forecast
  • Maritime advisories and alerts
  • Captain's evaluation of safety conditions

Finalization Time: Decisions regarding weather cancellation are made at the latest 4 hours before the planned departure.

Refunds Due to Medical Emergencies

Events Qualifying for Consideration

We acknowledge that unexpected medical events can happen. The circumstances listed here may be eligible for special refund consideration:

  • Abrupt illness or injury requiring hospital admission
  • Immediate family member's decease
  • Unexpected military summon or deployment
  • Being subpoenaed to court or jury duty
  • Natural disasters impacting travel plans

Required Evidence

For your request for an emergency refund to be processed, please provide:

  • Evidence from a medical institution or a medical certificate
  • Death certificate (if applicable)
  • Military assignment orders
  • Notice of jury duty or court subpoena
  • Official declarations or advisories related to emergencies

Refund Finalization: Emergency refunds are typically completed within 3-5 business days upon submission of the necessary documents.

Cancellations Due to Operational Issues

Vessel Malfunctions

If the yacht assigned to you suffers from technical difficulties that can't be fixed in time:

  • Substitute Vessel: We will endeavour to accommodate you with an equivalent vessel
  • Complete Refund: Offered if no similar option is available
  • Partial Refund: Provided if the substituted vessel has varying rates
  • Compensation: Extra compensation might be offered as a goodwill gesture for the inconvenience

Unavailability of Crew

In the rare instance that a certified crew member is not available:

  • A replacement crew will be arranged if feasible
  • Complete refund if the charter must be canceled
  • Option to reschedule without incurring further charges

Refund Transaction Methods

Mode of Reimbursement

All refunds are executed through the initial method of payment:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Finalized over 7-10 business days
  • Cash/Cheque: Settled within 3-5 business days

Transaction Fees

Credit Card Fees

A fee of €50 for cancellations that occur more than 72 hours prior

Bank Transfer Charges

A €25 fee for all reimbursements via bank transfer

International Transaction Fees

Additional charges may be applicable for transactions across borders

Policy on Charter Credits

Scenarios for Issuing Credits

Credits for future charters may be issued instead of refunds under specific situations:

  • Cancelations made with less than 24 hours' notice
  • Cancellations due to adverse weather
  • Voluntary changes to booking dates
  • Disturbances during operations

Terms for Credits

  • Validity Period: Valid for use within 12 months from the issue date
  • Non-Transferable: Credits cannot be passed on to another individual
  • Amount: Equal to the worth of the whole charter amount without deducting fees
  • Utilization: Applicable towards any available future charters
  • Expiration: The credits must be used within the specified 12-month period, no extensions

Reimbursements for Partial Services

Interruptions in Service Delivery

In the event that your charter experience is interrupted or cut short due to reasons within our control:

  • A refund proportionate to the unutilized duration
  • Credit equivalent to the value for a future charter
  • Complementary services or upgrades offered

Guest-induced Interruptions

If a charter is concluded ahead of schedule due to the conduct of a guest or violation of safety ordinances:

  • No compensation for the time not utilized
  • Full amount of charter remains payable
  • Potential for additional charges to be applied

Process of Addressing Disputes

In case of disagreements over a refund decision, the following paths are available:

  • Appeal for the management team to reassess
  • Include further evidence or documentation
  • Engage with consumer rights organizations for help
  • Legal actions in accordance with pertinent laws

How to Apply for a Reimbursement

Step 1: Get in Touch

Reach out with your request for a refund through:

Step 2: Give Details

Ensure your refund request includes:

  • Confirmation number of your booking
  • Date and timing of the charter
  • Reason for cancelling
  • Relevant supporting documents (where necessary)
  • Preferred method for the refund

Step 3: Evaluation and Processing

We will acknowledge your request within a day's time, assess it in accordance with this policy, communicate the outcome within 48 hours, and process any approved refunds according to the timeframes mentioned earlier.

Critical Information

  • Refund applications must be made in a written format
  • All refunds are issued in € regardless of the currency used for the original payment
  • We highly advise obtaining travel insurance
  • This refund policy is subject to amendment, with a month's notice period
  • All reimbursements are bound by applicable laws and taxation policies

Contact Details

For further inquiries about refund processes or to submit a refund request, please refer to:

Refunds Department
CommonsSquare Marine Services Ltd.
Marina Point
Nice 06300
France

Phone: +33 4 93 85 55 66
Email: [email protected]
Operational Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: September 22, 2025

The intention of this refund policy is to be just and clear. We urge you to familiarize yourself with these terms prior to making a reservation and reach out to us for any clarifications.